ed111 Privacy
Policy
At ed111, protecting the personal data of our players is a core responsibility. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and what rights you have over your own data when using ed111.io — Bangladesh's trusted online betting and casino platform.
Contents
Your Privacy Matters: This Privacy Policy applies to all personal data processed by ed111 in connection with the ed111.io platform and its associated services. By registering an account or using ed111.io, you acknowledge that you have read and understood this policy. If you have questions about how your data is handled, contact us at [email protected] at any time.
1 Introduction
ed111 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all users who access ed111.io ("the Site"). This Privacy Policy ("Policy") sets out in clear, plain English how ed111 collects, processes, stores, shares, and protects personal data submitted by users registered in Bangladesh and other eligible jurisdictions.
This Policy is an integral part of the wider agreement between ed111 and its users, sitting alongside the Terms & Conditions and the Responsible Gaming Policy. All three documents together form the complete contractual and compliance framework that governs your use of ed111.
ed111 takes its data protection obligations seriously. We apply technical and organisational safeguards appropriate to the sensitivity of the personal information we handle, and we do not sell or commercially exploit user data to third parties. Our data practices are governed by the principle that user information should be used only to the extent necessary to deliver, secure, and improve the ed111 service.
Plain-English Summary: ed111 collects only what is needed to run your account safely and legally. We protect your data with encryption, we do not sell it, and you can contact us at any time to ask questions or exercise your rights.
2 Personal Data We Collect
ed111 collects different categories of personal data depending on the nature of your interaction with the Platform. The following table summarises the main data categories, specific data points within each category, and the primary purpose for which each is collected.
| Category | Data Points Collected | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID or passport number, selfie/photo for KYC | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number, residential address (city, district, Bangladesh) | Account communication, support, withdrawal confirmation |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, Visa/Mastercard last-four digits, deposit and withdrawal transaction history | Payment processing, fraud prevention, withdrawal verification |
| Betting & Gaming Data | Bet history, casino game history, wager amounts, win/loss records, bonus usage logs | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type and OS, browser type and version, session duration, login timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, game categories browsed, features interacted with, click-path data | User experience improvement, A/B testing, personalised content |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute evidence |
2.1 Sensitive Data
ed111 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data, except where a government-issued photo ID submitted during KYC incidentally contains such information. Where this occurs, the sensitive data is not separately processed or stored beyond what is necessary for identity verification.
2.2 Data from Minors
ed111 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly for adults aged 21 and above. If ed111 discovers that personal data has been submitted by or on behalf of a person under 21, that data will be deleted immediately and the associated account will be permanently closed. If you are aware of a minor who has accessed or attempted to access ed111, please report this to [email protected] without delay.
3 How We Collect Your Data
ed111 collects personal data through the following channels and mechanisms:
3.1 Direct Submission
The most significant volume of personal data is collected directly from you when you register an account, complete the KYC verification process, submit identity or address documents, contact customer support, or participate in a promotion or survey. You are in control of this data at the point of submission.
3.2 Automated Collection
When you access ed111.io, our systems automatically collect technical and usage data including your IP address, browser fingerprint, device identifiers, and session behaviour. This data is collected via server logs, session management software, and first-party analytics tools embedded within the Platform.
3.3 Cookies and Tracking Technologies
ed111 uses cookies and similar tracking technologies including local storage, session storage, and pixel tags to enhance platform functionality, maintain session continuity, and gather anonymised usage analytics. Full details of ed111's cookie usage are set out in Section 7 of this Policy.
3.4 Payment Service Providers
When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment processing partners may share transaction confirmation data with ed111 for the purpose of crediting your wallet and reconciling your account. ed111 does not receive or store full card numbers; only truncated payment references are retained.
3.5 Third-Party Game Providers
Game providers integrated into the ed111 platform — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe — may collect certain technical data (such as session IDs and round logs) directly within their game environments to support game integrity, dispute resolution, and RTP auditing. This data collection is governed by each provider's own data practices.
4 How We Use Your Personal Data
ed111 processes personal data for the following specific and documented purposes only. We do not use personal data for any purpose incompatible with the purposes listed below without first obtaining your explicit consent or notifying you of the new purpose in accordance with this Policy.
- Account creation and management: Registering your account, maintaining your profile, updating your preferences, and responding to account-related queries.
- Identity and age verification: Conducting KYC checks to confirm that all users are aged 21 or above and are who they claim to be, in order to comply with applicable anti-money-laundering and responsible gaming requirements.
- Transaction processing: Receiving, crediting, and processing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (৳).
- Fraud prevention and security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and unauthorised account access through automated monitoring and manual review processes.
- Customer support: Handling your support enquiries, resolving betting disputes, and responding to complaints within our published response time targets.
- Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour, applying deposit limits and session restrictions requested by the user, and fulfilling self-exclusion requests.
- Legal and regulatory compliance: Maintaining records required for compliance obligations, responding to lawful requests from competent authorities, and defending ed111's legal interests in the event of a dispute.
- Platform improvement: Analysing anonymised usage data to improve the ed111 user experience, optimise game loading performance, test new features, and personalise content recommendations within the Platform.
- Marketing communications: Sending promotional emails, bonus notifications, and BPL/IPL seasonal offers to users who have opted in to receive marketing communications from ed111. You may opt out at any time by contacting [email protected].
No Data Selling: ed111 does not sell, rent, or commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. Data is shared only as described in Section 6 of this Policy.
5 Legal Basis for Processing
ed111 processes personal data only where a valid legal basis exists for doing so. The following legal bases apply to ed111's data processing activities:
5.1 Contract Performance
The majority of ed111's data processing is necessary for the performance of the contract between ed111 and the registered user — specifically, the Terms & Conditions accepted at the point of account registration. Processing your identity data, contact data, financial data, and betting history falls under this basis, as without this processing ed111 cannot deliver its services to you.
5.2 Legal Obligation
Certain processing activities are required by applicable law, including KYC and anti-money-laundering checks, record-keeping for regulatory purposes, and disclosures to law enforcement or financial intelligence authorities where lawfully required.
5.3 Legitimate Interests
ed111 processes technical and usage data, conducts fraud detection, and performs platform analytics on the basis of its legitimate business interests, provided those interests are not overridden by your rights and freedoms. ed111 conducts a proportionality assessment before relying on this basis for any new processing activity.
5.4 Consent
Where ed111 relies on consent as the legal basis for processing — specifically, for sending marketing communications and for the use of non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred prior to withdrawal.
6 Data Sharing & Disclosure
ed111 shares personal data with third parties only in the limited circumstances described below. All third-party recipients are subject to contractual data protection obligations consistent with the standards applied by ed111.
6.1 Payment Service Providers
Transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to the extent necessary to process deposits and withdrawals. These providers are independent data controllers for their own platform data and their respective privacy policies govern how they handle data on their own systems.
6.2 Game Technology Providers
Session and game-round identifiers are shared with integrated game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe) for the purpose of game delivery, game integrity auditing, and dispute resolution. No more personal data than is strictly necessary for these purposes is shared.
6.3 Identity Verification Services
Where ed111 uses a third-party KYC technology partner to assist with identity document verification or facial recognition matching, the minimum necessary identity data is shared with that partner for the duration of the verification process. Verification partners are contractually prohibited from using this data for any purpose other than completing the ed111 KYC request.
6.4 Legal and Regulatory Authorities
ed111 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by a valid legal order, warrant, or statutory obligation. Where legally permissible, ed111 will notify the affected user that such a request has been received.
6.5 Business Transfers
In the event that ed111 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, user personal data may be transferred to the acquiring or successor entity as part of that transaction. Users will be notified of any such transfer and any material change to data processing practices that results from it.
No Unauthorised Disclosure: ed111 will never share your personal data with advertisers, data brokers, social media platforms, or any third party for commercial data monetisation purposes. If you receive a communication claiming to be from ed111 and requesting personal information through unofficial channels, treat it as a phishing attempt and report it to [email protected].
7 Cookies & Tracking Technologies
ed111.io uses cookies and similar browser-based technologies to deliver core platform functionality, maintain session continuity, and gather anonymised performance metrics. The following cookie categories are used on ed111.io:
7.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. They maintain your login session, store your wallet balance state, enable the betting slip, and ensure secure page-to-page navigation. Without these cookies, ed111.io cannot function correctly. These cookies do not require your consent and cannot be disabled.
7.2 Analytics Cookies
ed111 uses first-party analytics cookies to understand how users navigate the Platform — which pages are most visited, where users encounter errors, and how long sessions typically last. This data is collected in anonymised, aggregated form and is used solely to improve the ed111 user experience. Analytics cookies require your consent and can be disabled without affecting core functionality.
7.3 Preference Cookies
Preference cookies store your selected settings, such as display language, preferred game category, and notification preferences, so that these do not need to be re-entered on each visit. These cookies are set only after you have configured your preferences within the Platform.
7.4 Cookie Retention
Session cookies expire automatically when you close your browser. Persistent cookies set by ed111 have a maximum retention period of 12 months, after which they are automatically deleted and reset on your next visit. You may clear all cookies at any time through your browser settings, though doing so will log you out of any active ed111 session.
Managing Cookies: You can manage or disable non-essential cookies at any time through your browser's privacy settings. Note that disabling strictly necessary cookies will prevent you from logging into your ed111 account. For questions about specific cookies used on ed111.io, contact [email protected].
8 Data Retention
ed111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
- Active account data: Retained for the duration of the account relationship plus a minimum of five years following account closure, to comply with financial record-keeping requirements.
- KYC and identity documents: Retained for a minimum of five years from the date of the last transaction associated with the account, in accordance with anti-money-laundering record-keeping standards.
- Betting and transaction records: Retained for a minimum of five years to support dispute resolution, regulatory enquiries, and financial auditing.
- Customer support communications: Retained for three years from the date of the communication, unless the communication forms part of an ongoing dispute or legal proceeding, in which case it is retained until the matter is fully resolved.
- Marketing consent records: Retained for as long as your consent remains valid, plus two years following withdrawal, for compliance audit purposes.
- Technical and usage logs: Retained in identifiable form for a maximum of 13 months, after which they are anonymised or deleted.
Following expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
9 Data Security
ed111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures include:
- 256-bit SSL/TLS encryption applied to all data transmitted between your browser and ed111.io servers, protecting your credentials and payment data in transit;
- Encryption at rest for all sensitive personal data stored on ed111 databases, including identity documents and financial records;
- Access controls and role-based permissions that restrict access to personal data to authorised ed111 staff members with a documented business need;
- Multi-factor authentication for ed111 staff accessing internal systems that hold user personal data;
- Regular security assessments and penetration testing of the ed111 platform by qualified security professionals;
- Automated fraud and anomaly detection systems that flag unusual account activity in real time for review by the ed111 security team;
- Incident response procedures that are activated in the event of any actual or suspected personal data breach.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ed111 will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach.
Your Role in Security: Data security is a shared responsibility. ed111 strongly encourages you to use a strong, unique password for your ed111 account, to log out after each session on shared devices, and to contact [email protected] immediately if you suspect your account has been compromised.
10 Your Data Rights
As a user of ed111 and a data subject whose personal information is processed by the Platform, you have the following rights in relation to your personal data. ed111 is committed to honouring these rights within a reasonable timeframe, typically within 30 days of a verified request.
10.1 Right of Access
You have the right to request a copy of the personal data that ed111 holds about you, including information about how it is processed, the categories of data held, and who it has been shared with. Requests should be submitted to [email protected] with the subject line "Data Access Request".
10.2 Right to Rectification
If you believe that any personal data ed111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Where corrections affect your registered account details, supporting documentation may be required to verify the accuracy of the updated information.
10.3 Right to Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that ed111 may be unable to delete data that it is legally required to retain — such as KYC and transaction records subject to statutory retention periods.
10.4 Right to Restrict Processing
You have the right to request that ed111 restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing and ed111 is assessing whether its legitimate interests override your rights.
10.5 Right to Data Portability
Where ed111 processes your personal data on the basis of consent or contract performance, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider.
10.6 Right to Object
You have the right to object at any time to the processing of your personal data for direct marketing purposes, and ed111 will cease processing for that purpose immediately upon receipt of a valid objection. You may also object to processing based on legitimate interests, subject to ed111's assessment of the competing interests.
10.7 Exercising Your Rights
To exercise any of the rights described above, please contact ed111 at [email protected] with the subject line clearly indicating the nature of your request. ed111 will verify your identity before processing any data rights request to ensure that personal data is not disclosed to or acted upon by unauthorised parties.
Response Timeframe: ed111 aims to respond to all data rights requests within 30 calendar days. Where a request is complex or ed111 receives a high volume of requests simultaneously — for example, during BPL or IPL season — the response period may be extended by a further 60 days, with notice provided to the requesting user.
11 International Data Transfers
ed111 operates a platform serving players primarily in Bangladesh. Some of ed111's technology infrastructure, including server hosting, game delivery networks, and third-party KYC and payment processing partners, may be located in jurisdictions outside Bangladesh. Where personal data is transferred outside Bangladesh, ed111 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that applied within Bangladesh.
Appropriate safeguards for international data transfers may include: contractual data protection clauses with the recipient organisation; confirmation that the receiving jurisdiction maintains an adequate data protection framework; or the recipient's adherence to a recognised international data protection certification or standard.
For information about the specific safeguards applied to any particular international transfer of your personal data, please contact [email protected] with the subject line "International Transfer Enquiry".
12 Third-Party Links
ed111.io does not contain links to external third-party websites. All navigation within the Platform is internal to the ed111 domain. However, integrated game environments provided by third-party game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe) operate within their own technical environments and are subject to those providers' respective privacy policies.
ed111 is not responsible for the data practices of third-party game providers beyond the contractual data protection obligations imposed on them by ed111. Users who have concerns about how a specific game provider handles session data within their game environment should consult that provider's published privacy policy directly.
13 Children's Privacy
ed111 is strictly an adults-only platform. No person under the age of 21 is permitted to register an account, access the Platform, or submit personal data to ed111 in any capacity. ed111 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21.
If ed111 becomes aware that personal data submitted to the Platform belongs to an individual under the age of 21, that data will be permanently deleted from ed111's systems without notice, and the associated account will be immediately and permanently closed. Any balance associated with the underage account will be handled in accordance with applicable law.
Parental Responsibility: If you are the parent or guardian of a minor and you believe your child has submitted personal data to ed111 or accessed the Platform, please contact [email protected] immediately. ed111 will take swift action to delete the data and close the account.
14 Changes to This Privacy Policy
ed111 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable data protection law, changes in ed111's data processing practices, or the introduction of new platform features that involve new categories of personal data. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.
Where changes to this Policy are material — that is, where they significantly affect the rights of users or introduce new categories of data processing — ed111 will notify registered users by email at least 14 days before the changes take effect. Continued use of the ed111 Platform following the effective date of any amended Policy constitutes acceptance of the updated terms.
If you do not agree with any updated version of this Policy, you must stop using the Platform and contact [email protected] to request account closure. ed111 will process your request and return any withdrawable balance in accordance with the Terms & Conditions.
Archived Versions: Previous versions of the ed111 Privacy Policy are available on request by emailing [email protected] with the subject line "Privacy Policy Archive Request". ed111 retains archived versions for a minimum of three years.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ed111 handles your personal data, please contact our Data Protection team using the details below. We are committed to responding to all genuine privacy enquiries promptly and transparently.
All privacy-related communications should be directed to:
- Email: [email protected]
- Subject Line: Privacy Policy Enquiry
- Response Time: Within 3 business days for general enquiries; within 30 calendar days for formal data rights requests
- Operating Hours: 24/7 support available in English, Bangladesh Standard Time (BST, UTC+6)
ed111 treats all privacy enquiries with the utmost seriousness. Whether you are a registered player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else across Bangladesh, our team is available to help you understand and exercise your rights in relation to your personal data.
We Are Here to Help: ed111's support team is available around the clock. If you are unsure whether your question relates to data privacy specifically or to your account more generally, simply email [email protected] and our team will direct your enquiry to the right person.
How ed111 Protects Your Privacy
Six core principles that define how ed111 approaches data privacy — every day, for every player across Bangladesh.
256-Bit SSL Encryption
Every byte of data transmitted between your device and ed111.io is protected with industry-standard 256-bit SSL/TLS encryption, ensuring your credentials and payment details are never exposed in transit.
No Data Selling
ed111 never sells, rents, or commercially transfers your personal data to third-party advertisers, data brokers, or marketing networks. Your information is used exclusively to deliver and improve the ed111 service.
Full User Rights
You have the right to access, correct, delete, restrict, port, and object to the processing of your personal data at any time. ed111 responds to all verified data rights requests within 30 calendar days.
Strict Access Controls
Personal data is accessible only to authorised ed111 staff with a documented business need. Role-based access permissions and multi-factor authentication are enforced across all internal systems holding user data.
Minimal Retention
ed111 retains personal data only for as long as legally required or operationally necessary. Technical logs are anonymised within 13 months. Data no longer needed is securely and permanently deleted.
Transparent Policies
This Privacy Policy is written in plain, accessible English so every ed111 player — from Dhaka to Cox's Bazar — can clearly understand exactly what data is collected, why, and how it is protected.
Ready to Play Safely at ed111?
Now that you know how ed111 protects your data, explore our cricket betting markets, live casino tables, and slots — all secured with end-to-end encryption and backed by 24/7 English support for Bangladesh players.